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Frequently asked questions list

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Whom should I contact if I have problems?

Our team is at your disposal, so do not hesitate to contactus.


How can I validate my account?

In order to validate your account you just need to append your signature on our Terms of the Agreement when you subscribe.

Do I have to get an agreement to you?

No, your electronic signature on our Terms of the Agreement will do.

Where can I review the General Terms of Use?

You can check at any time the General Terms of Use here


How should I draw up my invoice?

If your accountancy requires, we provide you with the key data in a template available on the page Payment History.


How should I declare my incomes on the tax sheet?

We suggest you to consult a tax specialist (a lawyer, an accounting expert, a notary public) or your tax center so that you get an appropriate answer to your particular case.

Partners payment

How are the commissions paid?

Beginning of each month, we calculate the amount of your commissions earned on last month. They are then credited in your Payment history.

Then you can easily ask for a payment.

Which is the amount you start to pay the commissions for?

Payments are sent starting with 80 Ç. All payments of fees are offered to you by Carpe Diem !

My balance is too low to ask for a payment. What do I have to do?

Wait until the sum of the various commissions from the previous months reaches the minimum amount requested.

When do I have to make the payments?

In order to get your payment paid starting with the 25th of the month it is mandatory to make the request before the 15th of the current month.

The requests received between the 16th and the 30th of the month are paid the 10th of the next month.

What currency do you use for payments?

The transfers are paid in euros, the Payoneer payments are paid in U$D, so that we take the course of the day to perform the conversion.